Helm 4 Features

Helm 4 was designed to cater for the widely different types of hosting businesses in the industry. Helm has a flexibility that is unbeatable and has been proven to dramatically reduce support time, administrative time and provide growth capabilities unparalleled by other control panel systems.

Features By Category:

Helm 4 Features
Server Management	Manage Unlimited Servers, Users and Domains Quickly add or remove servers as you grow Assign IPs and Services as resources to offer to your customers Customise services for complete flexibility Integration with IIS5 and IIS6 Webservers Integration with SmarterMail, MailEnable, IMail, Merak, MDaemon and hMailServer Mail Servers Integration with Microsoft FTP, Serv-U FTP and Gene6 FTP Server Integration with SimpleDNS and Microsoft DNS Server Integration with Microsoft SQL Server and MySQL Server Support for DeepMetrix LiveStats 5, 6 and 7, SmarterStats and AWStats Statistics Servers Support for ASP, ASP.NET, Perl, PHP and ColdFusion Support for Python and ASP.Net 2 A new set of wizards that help people set up various parts of Helm in a step by step manner Manage Server IPs for dedicated and shared hosting Specify Internal and External IPs for NAT-Based configurations Add/Edit/Remove services such as Web, Email, DNS, FTP Use Helm's Service Distribution model to balance the load evenly across servers Make use of Helm's Self Diagnostic Tool to quickly find and resolve server problems View detailed error logs to track down any configuration problems Specify Global DNS records to be added automatically to new domains View accurate system resource usage information Automatically notify customers and administrators when a customer uses more disk-space or bandwidth than they have been allotted. View Disk-space and Bandwidth usage statistics NEW! Cross-datacenter communication without the need for VPN NEW! Firewall Friendly NEW! Server Extensions allowing you to manage services such as Windows Processes, Windows Services, Windows Firewall and reboot your servers. NEW! View detailed server memory usage and hardware setup NEW! Re-boot and shutdown servers NEW! Configure Windows Firewall adding port exception and service exceptions, enabling and disabling firewall on server NEW! Control terminal services NEW! Monitor bad scripts running on your Windows services NEW! IIS management NEW! Automatically give site a static IP NEW! Automatic updates NEW! Simple, single-click module installations NEW! Improved Bandwith Tracking capabilities NEW! Backup/Restore
Customer Management	Create hosting plans for resellers Setup billing information for resellers plans Specify resource limits including domains, bandwidth, disk-space, email accounts, etc. Set up extra features that resellers can purchase such as extra domains, extra bandwidth, etc. Be notified automatically when a customer purchases an extra feature Set resource limits that control exactly how much resource a reseller can use View accurate resource usage information View a list of customers that have subscribed to a given hosting plan Share Extra Features across multiple plans for easier configuration Manage all users from your administrator login Drill down into a reseller's account, their customers' accounts and individual domains Access all features and functionality of resellers and customers Create new users manually Search for users by account number, name, email, company name, status or account type Specify an account number prefix to help identify customers Set a minimum password length for increased security Enable/Disable remote auto-signup Enable/Disable Account Vetting Have an alert email sent to you when a new user account is created Customise welcome messages to be sent to new users Suspend, Cancel or Reactivate user accounts as needed Update a user's details and reset their password on their behalf Use Helm's inbuilt messaging system to communicate with your users Add/Remove Hosting Packages made available by a reseller for purchase View accurate resource usage information View a list of domains in a hosting package View Disk space and Bandwidth statistics View Extra features purchased or available for a hosting package Purchase more extra features (domains, email accounts, etc.) as needed Update Personal Details Reset Password Use the Internal Message System to view messages from reseller and administrator NEW! Helm 4's new notification system allows you to "tap" into any Helm event (such as when a domain is added to the system) and trigger notifications over multiple channels including email, sms, instant message, fax, and more. NEW! A complete signup shopping cart that can be "skinned" to look like their own site. NEW! Customer Notes allow you to keep track of your todo list or important notes about a customers account.
Billing	Enable Helm's own internal billing system or make use of a 3rd party billing solution Bill your customers in ANY currency Automatically generate new invoices for your customers X days before they are due Allow customers to pay during signup using Helm's Auto-signup Form Customise Helm's Auto-signup Form with your own Header and Footer HTML Specify Tax Rates to apply to your customers' invoices Specify an Invoice Prefix to help keep track of your customers' invoices Automatically send invoices to your customers when paid Send and View Invoices in either plain text or HTML format Customise invoices with your own headers and footers Automatically send your customers a customisable payment receipt when they make a payment online Allow your customer to pay using a variety of payment methods Choose from supported payment gateways for automatic recurring billing Send your customers payment reminders before and after their invoices are due Customise an email that is sent to your customers if their credit card payments fail Set up email notifications when extra features are purchased by your customers Configure a range of extra features for your customers to purchase such as additional domains, email accounts etc. Specify setup fees and recurring fees for hosting plans Make a payment using one of the payment options configured by reseller Manage Credit Cards View Billing Statements, Invoice and Payment details View Recurring Transactions NEW! Resellers can write own billing gateways including callback with no coding required NEW! More billing reports NEW! Ability to set up rules and tax bands NEW! Vouchers and promotions NEW! Pro rata and credit days NEW! New shopping cart system to allow people to put together orders of multiple products. NEW! A new shopping cart system and sign up wizard allows resellers to provide professional sign up processes that can include the ability for users to purchase multiple products from the start. NEW! Template invoices mean users can make their invoices look the way they want them to
Domain Management	As an administrator or reseller you can view, edit and remove domains and domain registrations for any user in the system Add/Remove Domains Search for domains by domain name Manage FTP Accounts Use Helm's File Manager to manage website content online Create and Manage Virtual Directories Secure website folders Add/Remove Domain Aliases and Sub-Domains Use Helm's DNS Zone Editor to manage DNS Zone records (A, MX, CNAME, etc.) Add/Remove Databases and Database users with Helm's Database Manager. MySQL allows backup, download and restores for the end users) Manage MIME types Manage Custom Error Pages Install/Remove and Manage FrontPage Extensions Install/Remove Shared SSL Configure website settings including support for extensions such as ASP/PHP/Perl/etc, Directory Browsing, Permissions, etc. View Diskspace and Bandwidth usage information Create and Manage ColdFusion DSNs Manage IIS Default Documents Manage IIS Parent Paths Domain Forwarding NEW! Due to Helm's new module-based design it is now possible to support all custom features that each product may support. NEW! Helm's new provisioning system allows you to specify exactly how services such as email accounts are set up when a new domain is created.
Security	Specify minimum password lengths for a customer's account passwords Use an SSL certificate with Helm for secure data entry Create a list of Banned IP Address to block access to Helm NEW! IP Black Listing - stop troublesome individuals or only allow access from certain countries/areas to your control panel NEW! Password Policies - require your customers to use strong passwords to decrease probabilities of security exploits
Localization & Personalisation	Fully re-brand Helm with your own logos, headers, footers and custom links Choose from pre-installed skins or 3rd party themes Modify default list sizes Multi-Lingual Interface View Diskspace and Bandwidth usage statistics View information about users currently logged into the control panel View Detailed Diskspace and Bandwidth Reports View Customer Database Size Report View Customer Invoice Report Export all reports to Excel
System Configuration	Use Helm's Configuration Tool to customise your Helm installation Set up Helm using MSDE (installed automatically with Helm) or Microsoft SQL Server Specify the install location for Helm System and files NEW! Helm Configuration Tool can update Helm using Helm's update service which allows you to choose a date and time to download updates, notify you when updates are available, and specify how many days after an update is released to wait before installing it NEW! Customise your own control panel NEW! Develop your own Helm 4 skin to make your control panel look and feel like your corporate site NEW! Write your own modules - Do what YOU want to do, get Helm to help you manage new products and services that other hosting companies just don’t offer! NEW! Threaded processing capability – improved performance. Helm can do more than one task at the same time to increase the speed of setting up domains etc. NEW! Roll back support to clean up the system in the event of a failure to complete its tasks
Graphical User Interface	NEW! Ajax Support NEW! Tree Menu System reduces "clicking-around" NEW! Right-click context menus NEW! Customer Buttons
Help	Complete Documentation Vast Online Help and Support Resources
API	NEW! Helm 4's new API has been designed so you can get any information about their account through an XML based API

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